Customer Orders
Streamlined and effective customer ordering process can be easily implemented using SoftPoint designed applications.
Features
customer portal log-in including 2 factor authentication
reading customer purchase orders
configurable rules for customer – supplier pricing
fully flexible workflows
full audit history
integration with multiple ERPs
notifications, reminders and escalations
comprehensible reporting
Customers
Customers can submit their orders for respective materials with specified quantities and respective prices. For mass orders, .xml or .csv files can be imported.
After order is submitted, customers can see processing of their order within your company. Once order is expedited, they can view and download invoices or view their payments for their invoices.
Backoffice
Automated jobs can log into customer portals and download new customer orders. After reading customer orders, changes to prices, quantities, order details are verified against ERP.
Sales Team
Respective sales managers can review all the changes (original data vs new data) and approve / reject the records. After approval of quantities, pricing updates or master data changes, these can be automatically updated in your ERP.
Purchasing
If pricing updates relate to products that are directly linked to purchased parts (either via BOM or via customer agreements), Flowis directs the approval to purchasing team for review and approval. If approved, also purchased parts, orders and releases are updated in ERP.
Finance
Your finance team will greatly benefit from extensive reporting, giving them detail overview of every transaction.
By using Flowis your customers will get confidence about their timely delivery of your products and reduces internal pressures of your teams resulting from miscommunications.
At SoftPoint we offer bringing
→ reduction of complexity and miscommunication
→ all departments talking the same language
→ cheaper and more effective customer ordering process