Customer Orders

Streamlined and effective customer ordering process can be easily implemented using SoftPoint designed applications.

Features

customer portal log-in including 2 factor authentication

reading customer purchase orders

configurable rules for customer – supplier pricing

fully flexible workflows

full audit history

integration with multiple ERPs

notifications, reminders and escalations

comprehensible reporting

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users globally
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pricing updates monthly
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order process acceleration

Customers

Customers can submit their orders for respective materials with specified quantities and respective prices. For mass orders, .xml or .csv files can be imported.

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After order is submitted, customers can see processing of their order within your company. Once order is expedited, they can view and download invoices or view their payments for their invoices.

Backoffice

Automated jobs can log into customer portals and download new customer orders. After reading customer orders, changes to prices, quantities, order details are verified against ERP.

Sales Team

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Respective sales managers can review all the changes (original data vs new data) and approve / reject the records. After approval of quantities, pricing updates or master data changes, these can be automatically updated in your ERP.

Purchasing

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If pricing updates relate to products that are directly linked to purchased parts (either via BOM or via customer agreements), qFlow directs the approval to purchasing team for review and approval. If approved, also purchased parts, orders and releases are updated in ERP.

Finance

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Your finance team will greatly benefit from extensive reporting, giving them detail overview of every transaction.

By using qPrice and qFlow your customers will get confidence about their timely delivery of your products and reduces internal pressures of your teams resulting from miscommunications.

At SoftPoint we offer bringing

→ reduction of complexity and miscommunication

→ all departments talking the same language

→ cheaper and more effective customer ordering process